1. Eligibility for Trade Accounts
Trade accounts are available to legitimate UK-based businesses, including sole traders, companies, and registered resellers. We may require documentation such as a business number, VAT number, or evidence of trading activity.
Sublizon reserves the right to approve or deny trade account applications at our sole discretion.
2. Trade Pricing
Approved trade customers receive exclusive pricing not available to the general public.
All pricing is subject to change without prior notice. We will aim to notify you of major pricing adjustments via email.
Trade pricing must remain confidential and may not be publicly shared or advertised under any circumstances.
3. Minimum Orders
There is no Minimum Order Value, however, we reserve the right to suspend trade access if order volume is consistently low or inactive for extended periods of time.
4. Payment Terms
All orders must be paid in full before dispatch unless a credit agreement is arranged in writing.
5. Order Processing & Lead Times
Most sublimation blank and printed orders are dispatched within 1–2 working days. Custom case printing may require longer lead times depending on volume.
Estimated lead times will be communicated during the ordering process.
6. Shipping & Delivery
Delivery charges will be calculated at checkout or invoiced accordingly.
We are not liable for delays caused by couriers or circumstances beyond our control.
7. Returns & Refunds
Trade orders are non-returnable unless the items are faulty or incorrect.
Any issues must be reported within 3 working days of delivery with photographic evidence.
Returns without prior approval will not be accepted.
8. Custom Printed Products
Designs submitted for custom printing must not infringe on third-party rights. You (the customer) are responsible for ensuring you have the correct rights or licenses for use.
We reserve the right to reject any designs deemed inappropriate or unlawful.
9. Use of Sublizon Branding
Unless otherwise agreed in writing, you may not use Sublizon logos, product photos, or brand assets for resale or advertising.
If you require white-labelled or unbranded product options, please request this during setup.
10. Account Termination
We reserve the right to revoke trade access at any time, with or without notice, if:
- You breach these terms
- You misuse trade pricing
- We believe your conduct harms our brand or customers
11. Limitation of Liability
We are not liable for any indirect, special, or consequential losses. Our liability is limited to the cost of the product(s) supplied.
12. Privacy
All personal and business information provided is handled in accordance with our Privacy Policy. Information is used solely for account management and fulfilment purposes.
13. Amendments
Sublizon reserves the right to update these Trade Terms & Conditions at any time. Continued use of your trade account constitutes acceptance of the latest version.
Agreement
By registering for and using a Sublizon trade account, you confirm that you have read, understood, and agree to be bound by these terms.